You run the business. Let me handle the behind-the-scenes stuff.

From answering emails to fighting chargebacks and keeping your systems organized, I take care of the tasks that slow you down—so you can focus on the parts you actually like.

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Behind-the-Scenes Support

Things I’m Really Good At (So You Don’t Have to Be)

Every business has those tasks no one wants to deal with. Lucky for you, I actually like doing them—and I’m really good at it.

Customer Support

From managing emails to answering client questions, I keep your customer support running smoothly and professionally—so you can breathe a little easier.

Chargeback Defense

Chargebacks are annoying—I know how to fight them and win. You earned that money, and I’ll help you keep it.

Systems & Admin

From tagging in ConvertKit to updating SOPs and cleaning up Google Drive, I keep your backend running like a well-oiled machine.

Meet your Virtual Assistant

Hi, I’m Jennifer Locke, the behind-the-scenes support partner you didn’t know you needed. Before moving into the online space, I worked as a paralegal and title researcher—so digging into the details and hitting deadlines comes naturally.

At JLockeVirtual, I specialize in admin systems, customer support, chargeback defense, and backend management for memberships and funnels. I’m the person who actually likes writing SOPs, organizing Google Drives, defending chargebacks, and answering your customer’s questions. 

If your to-do list is overflowing and you’re looking for a steady, capable hand to manage the operational chaos—I’m here for it. Whether it’s a one-time setup or monthly retainer, I’m ready to jump in and help your business run like it should: smoothly and stress-free.

Ready to take a few things off your plate?

See My Services!

Done-For-You Virtual Support

Everything You Need in One Place

Exactly the Help You Need, When You Need It

  • Inbox and customer support
  • Cleaning up email tags, docs, and content systems
  • SOP creation + Google Drive organization
  • Ghostwriting blog posts, emails, and content that sounds like you
  • Creating and formatting blog posts in WordPress
  • Monthly or one-time support options available
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What people are saying

Jennifer Locke has been an absolute lifesaver for our team! She’s been with us for years, providing top-notch writing and VA services that have helped keep our business running smoothly. Her attention to detail, reliability, and ability to take initiative make her an invaluable asset. If you’re looking for someone who’s efficient, talented, and genuinely great to work with, we highly recommend Jennifer!
Kelan K.
Working with Jennifer has been a game changer. Everything runs smoother now, and I finally have time to focus on growth.
Norman L.
Jennifer is the kind of person who just gets it—organized, dependable, and easy to work with. She took tasks off my plate before I even asked.
John H.

Let’s make your work feel lighter.

Whether it’s a quick cleanup or ongoing support, I’d love to help your business run better.

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Common Questions

Inbox clutter, chargebacks, customer questions, messy systems—those are the kinds of things I quietly take off your plate. Behind-the-scenes support is my zone, so you can stay focused on the big-picture work.

I handle the setups, cleanouts, and behind-the-scenes work that make everything feel less chaotic. Most people start with a project and switch to monthly ongoing support to keep things going smoothly.

I’ve worked with a bunch of tools—ConvertKit, Thrivecart, ClickFunnels, WordPress, Asana, Google Drive, Docs, and Sheets. I also use ChatGPT, RightBlogger, Canva, Surfer, and Payments AI. If your setup looks a little different, that’s totally fine. I’m quick to figure things out and don’t need a full tutorial to jump in.

Email, Slack, Zoom, or Asana—whatever works best for you. I work online and keep communication simple so we can stay on the same page without the back-and-forth hassle.

Just fill out the contact form or book a quick intro call. We’ll talk through what you need, and if it’s a good fit, I’ll send over the next steps.

You don’t have to do it all alone.

I’m here to help with the tasks you’ve been putting off or dreading. Let’s make your systems smoother and your days easier.

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